FAQ
Matrimonial Software, we are always striving to better your experience.

Kapukam.com uses Wexpay (Pvt) Ltd. as its secure online payment gateway. You can pay using major credit and debit cards (Visa, MasterCard, American Express), popular Sri Lankan mobile payment wallets (such as eZcash and mCash), and online banking from participating local banks.

If your payment fails, check your internet connection, verify your card or wallet details, and ensure you have sufficient funds. If problems persist, contact Kapukam.com support or Wexpay customer service. Keep any error messages or transaction references handy for faster resolution.

There are no hidden fees from Kapukam.com. Standard transaction charges by Wexpay or your bank/card issuer may apply. All membership plan prices and fees are displayed transparently at checkout.

Online payments are usually processed instantly. Once your payment is successful, your Kapukam.com membership or service features will be activated immediately. If there are any delays, our support team will notify you.

Yes. All payments processed via Wexpay are protected using advanced security measures, including PCI DSS compliance and data encryption. This ensures your financial information remains secure and confidential.