Welcome to Kapukam.com (herein referred to as "Kapukam").
This document is an electronic record in terms of the applicable laws of Sri Lanka, including the Electronic Transactions Act, No. 19 of 2006, and any rules thereunder pertaining to electronic records as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the requirement to publish the rules and regulations, privacy policy, and the terms and conditions for access or usage of Kapukam.com, its mobile website ("WAP"), and mobile applications ("APP").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE/WAP/APP. ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE/WAP/APP IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("AGREEMENT"). If you do not wish to be bound by these Terms and Conditions, you must not use Kapukam.com ("Kapukam") Website, WAP, or APP services. The Terms and Conditions also include the applicable policies which are incorporated herein by way of reference and as amended from time to time ("Terms and Conditions").
In these Terms, references to "You/User/Kapukam Member" shall mean the end user accessing the Website/WAP/APP of Kapukam, its contents, or using the Kapukam Services offered. A Kapukam Member may also include persons such as a parent, sibling, relative, or friend ("Registrant") of the prospective bride or groom. "Kapukam Services" refers collectively to the services provided by Kapukam.com (operated by Kapukam (Pvt) Ltd, a company incorporated under the laws of Sri Lanka, with its registered office at No. 123, Lotus Road, Colombo 01, Sri Lanka).
You understand and acknowledge that Kapukam.com acts as an "Intermediary" as defined under the applicable laws of Sri Lanka. Kapukam is a brand owned by Kapukam (Pvt) Ltd, which owns, retains, and has complete rights in Kapukam and the Kapukam Website/WAP/APP and Kapukam Services.
Kapukam acts as a platform to enable any user to register on it (by filling the mandatory and optional fields, if any) and to voluntarily search for profiles from the database of Kapukam's already registered users, for seeking prospective lawful matrimonial alliances for themselves. Kapukam retail stores or authorized agents may also assist you in creating your profile; however, you must have a valid/operational mobile phone number and an email address.
The profiles in the database of Kapukam are classified broadly on the basis of religion, ethnicity, and community for the ease and convenience of its members. Members are provided with free/paid access for searching profiles from the database, as per the partner preference set by you (on the Website/WAP/APP), and you may shortlist the profiles you are interested in.
a) As a Kapukam member, you confirm that you are:
I. 20 years or above;
II. Legally competent to marry as per the law applicable to you in Sri Lanka;
III. Not prohibited or prevented by any applicable law for the time being in force.
b) In the case that you are a Registrant of the prospective bride/groom and have created a profile on the Kapukam Website/WAP/APP on their behalf, or are accessing the site on their behalf, it is implied that you have obtained their consent for profile creation and for accessing the Kapukam Website/WAP/APP.
A. We expect that you will complete the online registration process with fairness and honesty while furnishing your personal information to Kapukam. Efficient and effective matchmaking through our automated system depends on you furnishing true, accurate, current, and complete information and photos. Please read the relevant columns before entering details or selecting options or uploading photos. Do not enter details in inappropriate fields, repeat your details in other fields, or upload other people's photographs. You further undertake that you or the Registrant alone shall be responsible for any information provided to Kapukam. If Kapukam requires additional details, you agree to provide them. Kapukam shall reproduce the registered member details on an "as is, as available" basis to other registered members, and members shall be solely liable for the information given by such member. You may also give a missed call to any of our outlets for assistance in registering your profile. Further, you may fill in your email and phone number in any of our registration campaigns, after which you may receive a call from our Customer Service Center for assistance. Kapukam may also reproduce your profile information in other consortium websites owned by Kapukam (Pvt) Ltd to provide better prospects.
B. If at any point Kapukam comes to know or is informed by a third party, or has reason to believe, that any information provided by you (including photos) is untrue, inaccurate, or incomplete, Kapukam shall have the right to suspend or terminate (without notice) your Kapukam membership and forfeit any amount paid by you towards membership fees, and refuse to provide service thereafter.
C. Kapukam reserves the right to block the registration of your profile on Website/WAP/APP if your contact details/links are entered in irrelevant fields or if there are errors in any data entered by the members in their profile.
D. Registration of duplicate profiles of the same person is not allowed on Kapukam. Kapukam shall have full right to suspend or terminate (without notice) such duplicate profiles.
E. You acknowledge and confirm that your registration with Kapukam and the usage of Kapukam services is with the bona fide intention of marriage and not otherwise. Membership is strictly restricted to registered individual members only. Organizations, companies, businesses, and/or individuals carrying on similar or competitive business cannot become Members of Kapukam nor use the Kapukam Service or member data for any commercial purpose. Kapukam reserves its right to initiate appropriate legal action for breach of these obligations.
You are responsible for safeguarding the confidentiality of your Kapukam login credentials such as user ID, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We do not ask for your password, and you are cautioned not to share your password with anyone. You agree to accept responsibility for all activities that occur under your account.
A. Kapukam reproduces your details once you register on our Website/WAP/APP on an "as is, as available" basis and may share your profile with other registered members within our consortium of websites.
B. Kapukam's obligation is only to provide an interface to its registered members to search for prospects themselves without any assistance.
C. The profile search conducted by any member and the results thereof are automatically generated by Kapukam, based on the partner preference set by you. If you change your partner preference, the automated system-generated prospect results may also change accordingly.
D. Kapukam does not prohibit any member from sending interest to your profile or communicating with you based on their partner preference. You are at liberty to deny their interest or proceed further if you are interested.
E. Kapukam cannot guarantee or assume responsibility for any specific results from the use of the data available from the Kapukam service or from the consortium of websites owned by Kapukam (Pvt) Ltd, including community-based websites.
F. Kapukam shall safeguard sensitive user information using security standards, authentication mechanisms, access controls, and encryption techniques.
G. Kapukam cannot guarantee the complete protection of user data while it is in transit or prevent any tampering of the data by a third party with malicious intent before the data reaches the Kapukam server.
H. Kapukam does not authenticate or endorse any information of any profile, and you as a user need to verify the credentials and information provided by other users.
A. You shall safeguard your profile information by creating a strong password during profile creation, using a combination of upper and lower case letters, numbers, and symbols.
B. To protect your interests and increase efficiency, Kapukam members must keep their username and password safe and confidential for using Kapukam services.
C. Any information or data required by Kapukam for using the services shall be provided by the member as and when sought by Kapukam.
D. You are requested to verify the credentials of any prospect, exercise due care and caution while shortlisting, and satisfy yourself before making a choice of your match through adequate efforts, initiatives, and due diligence. Kapukam shall not be liable for shortcomings due to any misrepresentations made by any of its members.
E. Members are expected to verify the credentials of prospects such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc., and satisfy themselves before making a choice of match. Kapukam shall not be liable for shortcomings due to any misrepresentations. To get better search results, members are expected to provide a recent photograph (not more than 3 months old). Providing old photographs, photographs of others, or inaccurate/false information shall be treated as a violation of terms and conditions, and Kapukam shall retain its rights under clause 3(B).
F. Members are expected to disclose their health records during profile enrolment, including any pre-existing illness or physical disability. Non-disclosure at the time of enrolment shall be treated as a violation of the terms and conditions, and Kapukam shall retain its rights under clause 3(B).
G. Members are expected to refrain from:
i. Entering into any financial transactions with prospects. Members shall not seek or provide financial help to/from other members.
ii. Using abusive language when communicating with other members.
iii. Being discriminatory or using racial comments, etc.
iv. Sharing confidential and personal data (including bank details) with other members.
v. Entering into a physical relationship with any prospect before marriage.
vi. Violating any law in force.
vii. Mentioning details of other matrimonial services while sending personalized messages.
viii. Members are expected to visit https://www.kapukam.com/safematrimony/ for understanding safety measures and online safety awareness.
ix. Members are expected to be cautious of prospects who ask for sexual favours, money, or only interact over the phone, do not come forward for face-to-face meetings (physically or via video calls), and do not involve family and friends in matchmaking. Beware of suspended profile statuses before you finalize an alliance.
x. Members agree that for effective search results on the Website/App, they will regularly log in to their profile and send expressions of interest, which are automated messages to prospects as a free member, and if they have availed a paid package, they can send personalized messages to prospects. Members may review and respond to expressions of interest received.
xi. You also agree that while accessing/using the Website/WAP/App, you will be guided by the terms and conditions, including but not limited to the use of features such as instant chat, viewing horoscopes, enhancing privacy settings, or viewing social/professional profiles of members on social media platforms.
H. If a member fails to inform Kapukam about any change in particulars furnished to other members, the membership may be suspended at Kapukam's sole discretion.
I. Members shall, in case of finalization of their or their Registrant’s marriage, delete their profile themselves or intimate Kapukam for removal/deletion.
J. Members agree to use secure devices, software, and networks for accessing Kapukam services.
K. Members shall not use any kind of bots, web robots, chatbots, or automated processes/programs/scripts to use, communicate, or respond on the Website/WAP/App. Members shall not probe, scan, or test the vulnerabilities of the Website/WAP/App or breach security measures.
L. You shall not make any payment or transfer any amount to the account of any Kapukam employee. All payments shall be made only to Kapukam’s official accounts.
M. Members are expected to approach Kapukam (Pvt) Ltd to resolve complaints and grievances and shall not air grievances/complaints on social media.
If you encounter any concerns with our service, please contact us:
Email: admin@kapukam.com
Contact No: +94-77989291
Address:
No. 226, Mahagoda, Dodangoda, Kalutara South
Sri Lanka
A. Members consent to receiving communication, including promotional communications, through any medium such as email, calls, SMS, or WhatsApp messages from Kapukam or its alliance partners.
B. Kapukam may send members, via any of the above media, profile(s) of prospects by way of images, documents, messages, or links. Members confirm that the mobile number submitted for verification, or any alternative number provided, is not registered with the Do Not Disturb/National Customer Preference Register, and they shall not initiate any complaint. Even if registered with the telecom provider under Do Not Disturb, calls from Kapukam to the verified or alternative number shall not be treated as promotional calls.
C. You are entitled to set your communication frequency from Kapukam (e.g., only on weekends or fortnightly). You may also opt not to receive any calls by ticking the appropriate box on the Website/WAP/App, provided that you agree to receive calls from Relationship Managers for shortlisted profiles.
Any feedback you provide to Kapukam shall be deemed non-confidential. Kapukam shall be free to use such feedback/information on an unrestricted basis. By submitting feedback, you represent and warrant that:
(i) Your feedback does not contain confidential or proprietary information of yourself or third parties;
(ii) Kapukam is not under any obligation of confidentiality, express or implied, with respect to the feedback;
(iii) You are not entitled to any compensation or reimbursement from Kapukam for the feedback under any circumstances.
To protect your privacy and understand our practices (as amended from time to time), please read and follow our Privacy Policy, which also governs your visit to Kapukam.com and other websites owned by Kapukam (Pvt) Ltd. The personal information/data provided to us during your use of Kapukam will be treated as confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the Website/WAP/App.
You agree that when you use third-party services through the Website/WAP/App, you grant Kapukam the right to share your information as needed for providing such services or in relation to processing your information for Kapukam’s office use, payment gateway, or third-party service providers.
If you come across any violation by another user—including but not limited to content that is obscene, menacing, grossly offensive, harmful to minors, infringing copyright, patents, etc., or impersonation—you may contact:
Email: admin@kapukam.com
Grievance Officer: Mr. Dinushan Somasir
Contact Address:
Email: admin@kapukam.com
Contact No: +94-77989291
Address:
No. 226, Mahagoda, Dodangoda, Kalutara South
Sri Lanka
The Grievance Officer shall be available between 10 am and 6 pm Sri Lanka Standard Time, Monday to Saturday (excluding Sundays and public holidays). All complaints must be in writing.
The Grievance Officer shall handle complaints in relation to violations by users, including but not limited to:
a) Content belonging to another person to which the user has no right;
b) Content that is grossly harmful, harassing, defamatory, obscene, pornographic, paedophilic, libellous, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, or relating to money laundering or gambling, or otherwise unlawful;
c) Harm to minors in any way;
d) Infringement of any patent, trademark, copyright, or proprietary rights;
e) Violation of any law in force;
f) Deceiving or misleading about the origin of messages or communicating information which is grossly offensive or menacing;
g) Impersonation;
h) Content containing software viruses or other code designed to interrupt, destroy, or limit computer functionality;
i) Content threatening the unity, integrity, security, or sovereignty of Sri Lanka, public order, or inciting any cognizable offence or preventing investigation of any offence.
A. You agree that all content on Kapukam, excluding your or third-party content including advertisements on the Website/WAP/App, belong to Kapukam (Pvt) Ltd, which holds all rights and licenses to display such content.
B. You acknowledge that you are solely responsible and liable for the content you provide on the Website/WAP/App, including profile details, photographs, and any communication (including personalized messages sent by paid members). You represent and warrant that you own all rights, title, and interest in your content or have the necessary licenses, rights, consents, and permissions to provide such content.
C. By submitting content to Kapukam, you grant Kapukam a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and for business purposes, including promotion and redistribution in any media formats and channels.
D. Kapukam does not have an obligation to monitor content but may remove or restrict content that violates these Terms and Conditions or applicable laws. Kapukam reserves the right to suspend or terminate your membership without refund if violations occur.
E. Kapukam reserves the right to initiate legal action against any infringement or unauthorized use of its proprietary content or intellectual property.
A. Kapukam may allow third parties to place advertisements or provide services (e.g., horoscope matching) on the Website/WAP/App. Kapukam does not control or endorse third-party content or services and is not liable for any issues arising from their use.
B. Links to third-party websites are provided for convenience only. These websites have their own terms and privacy policies, which govern your use of their services. Kapukam is not responsible for the content, accuracy, or practices of third-party websites.
C. Kapukam may collect payments on behalf of third-party service providers and may have revenue-sharing arrangements with them. However, Kapukam is not liable for any third-party services.
D. Kapukam reserves the right to add, modify, suspend, or discontinue any services or terms without prior notice. Members are expected to review changes on the Website/WAP/App regularly.
A. Kapukam (Pvt) Ltd and its officers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use Kapukam services.
B. The exchange of profiles or communications via Kapukam does not constitute a matrimonial offer, recommendation, or guarantee.
C. Kapukam’s liability, if any, is limited to the amount paid by you for any specific paid service package.
D. Kapukam is not liable for any mismatches or unsuccessful matches resulting from unavailability or inaccuracies in member profiles.
E. Kapukam is not responsible for any financial transactions or agreements made directly between members.
F. Kapukam is not liable for members not responding or reciprocating communication.
You agree not to bring or participate in any class action or class arbitration related to disputes with Kapukam. All disputes shall be resolved on an individual basis.
A. If you file a false complaint against another member causing suspension or deletion of their profile, Kapukam reserves the right to take legal action against you and recover costs.
B. Kapukam reserves the right to delete or block any profile or content deemed offensive, illegal, harmful, or violating privacy or intellectual property rights.
C. Members must not use Kapukam to send messages containing offensive, illegal, or threatening content.
A. Upon expiry of your paid membership, you will lose access to unused phone call or SMS credits and contact information viewed unless you renew within 30 days.
B. On renewal, unused credits from the previous membership will be carried forward.
C. In case of any conflict between these Terms and Conditions and other Kapukam or affiliated websites, these Terms shall prevail for services provided through Kapukam.com.
A. Kapukam services are provided "as is" and "as available" without warranties of any kind.
B. Kapukam does not guarantee marriage or alliance as a result of using the service.
C. Kapukam is not liable for any act or omission by members, third parties, or due to force majeure events.
D. Use of the Website/App is at your sole risk.
E. Kapukam is not liable for any damage to your equipment resulting from use of the Website/App.
You agree to indemnify and hold harmless Kapukam (Pvt) Ltd and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the service.
Kapukam reserves the right to suspend or terminate your membership without notice for violations including but not limited to fraudulent activity, misrepresentation, or unlawful conduct. Upon termination, your access to Kapukam services ceases immediately, but obligations accrued prior to termination survive.
All disputes arising out of or related to these Terms shall be governed by the laws of Sri Lanka, and you submit to the exclusive jurisdiction of courts located in Colombo, Sri Lanka.
22. Disputes Between Members
A. Kapukam members are solely responsible for all communications and interactions with other members through any medium, including email, chat, phone calls, or social media. Kapukam expressly disclaims any responsibility or liability for any disputes, financial transactions, or exchanges between members.
B. Kapukam has no obligation to monitor disputes arising between members and shall not be a party to any such dispute, litigation, or arbitration.
C. Kapukam is not a broker, agent, or intermediary in any matrimonial alliance and does not partake in negotiations or discussions between members.
A. All payments made to Kapukam for membership fees or paid services are non-refundable and non-transferable.
B. Payments can be made via credit/debit card, or other payment gateways authorized by Kapukam.
C. Activation of paid services is subject to clearance and realization of payments.
D. In case of dishonored payments, Kapukam reserves the right to suspend or deactivate services until full payment and applicable charges are settled.
E. Members shall not make payments to any individual other than Kapukam’s authorized accounts.
A. Paid memberships will be automatically renewed at the end of the subscription period unless cancelled by the member.
B. Members will receive notification emails prior to renewal.
C. The renewal will be at the prevailing rates at the time of renewal.
D. Members wishing to cancel auto-renewal must notify Kapukam at least 7 days before the renewal date.
Members agree not to engage in any of the following activities:
Using the platform for commercial purposes or advertising unrelated services.
Posting offensive, obscene, defamatory, or unlawful content.
Sharing or soliciting personal information beyond what is necessary for matchmaking.
Engaging in fraudulent, deceptive, or unlawful behavior.
Using the platform to solicit money, sexual favors, or other inappropriate requests.
Harassing or bullying other members.
Using automated tools or bots to access or interact with the platform.
Violation of these rules may result in suspension or termination of membership without refund.
All content, trademarks, logos, and materials on Kapukam.com are owned or licensed by Kapukam (Pvt) Ltd. Members may not copy, reproduce, distribute, or create derivative works without explicit permission.
Kapukam reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Members are encouraged to review the Terms periodically. Continued use of the services after changes constitutes acceptance of the updated Terms.
Kapukam shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, strikes, government actions, or technical failures.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
30. Entire Agreement
These Terms and Conditions, along with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Kapukam (Pvt) Ltd regarding your use of the Kapukam services and supersede all prior agreements, understandings, or representations.
No failure or delay by Kapukam in exercising any right or remedy under these Terms shall operate as a waiver of such right or remedy or any other rights or remedies.
You may not assign or transfer your membership or rights under these Terms without prior written consent from Kapukam. Kapukam may assign or transfer its rights and obligations under these Terms without restriction.
For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at:
Email: admin@kapukam.com
Contact No: +94-77989291
Address:
No. 226, Mahagoda, Dodangoda, Kalutara South
Sri Lanka
By registering and using Kapukam.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions as amended from time to time.