Kapukam.com is an online matrimonial portal dedicated to providing you with trusted and secure matchmaking services. This privacy statement applies to all web portals and mobile applications operated under Kapukam.com.
We are deeply committed to your right to privacy. By accessing or using the Kapukam.com website or mobile apps (“Platform”), and/or by providing your information, you agree to the collection, processing, and use of your information as described in this Privacy Policy. If you do not agree with the terms herein, please do not use or access this Platform.
We collect the information you voluntarily provide in order to create your account and enable the use of our services. This includes, but is not limited to:
Your name, date of birth, photograph, profile videos (if uploaded)
Gender, marital status, educational qualifications, profession, and other demographic details
Identification documents (if you submit them for verification, based on your explicit consent)
Email address and user-specified password
Mailing address, postcode, telephone/mobile number, or fax number
Any other personal details you choose to include in your matrimonial profile
If you establish a payment account with us (for membership or paid features), we may additionally collect:
Billing address
Payment card number & expiry
Bank details for online banking, or other payment tracking information
If you register or use our services through third-party platforms (e.g., Facebook, Google, LinkedIn), we may collect personal data you allow us to access through those platforms’ APIs.
When you access our Platform, we also collect certain technical and activity data automatically, which may include:
Device ID, device specification, log files, and IP address
Geographic location (if you permit location access)
Cookies and analytic tools that monitor usage, preferences, and trends
The types of information we collect depend on your choices and how you use our products and features.
Kapukam.com uses the information you provide and that which we collect automatically to:
Provide and improve services: To manage your account, personalize your experience, and deliver the services you request.
Verification and security: To authenticate your identity and enhance the security of your membership.
Communicate with you: To send you notifications, service updates, promotional offers, and responses to your queries.
Payment processing: To process membership and service payments securely through trusted payment gateways.
Analytics & research: To analyse user trends, monitor usage, and improve our products and services.
Fraud detection and protection: To protect our users and our business from fraud or misuse of our platform.
We may also use your information for legal obligations, dispute resolution, audits, and other legitimate business purposes.
We may share your information in the following circumstances:
With your consent, as part of the matchmaking process (e.g., displaying your profile to other members and showing contact details as permitted by your privacy settings).
With trusted associates, affiliates, and subsidiaries of Kapukam (Pvt) Ltd, who may provide related services or support and may market to you as part of the broader Kapukam network.
With service providers and third parties that need access to your data to deliver platform functionality (such as SMS providers, cloud hosting, payment processors, anti-fraud solution partners, or analytics services). These partners are obligated to keep your data secure and use it only for permitted purposes.
Legal authorities or regulators: If required to do so by law, legal process, or to protect Kapukam, its members, public safety, or to prevent or detect crime or fraud.
During business transfer: In the event of a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred or shared to enable the due process and continuation of services. In such events, we will ensure your privacy is safeguarded.
Kapukam.com does not sell, rent, or trade your personal information to unrelated third parties for marketing purposes.
Cookies: We use cookies and related technologies to remember your login, store your preferences, secure your account, and tailor your experience. Third-party advertisers or analytics providers may also set cookies, which we neither control nor access.
You may control cookies via your browser settings, but disabling cookies may limit certain functionalities of our Platform.
We retain your information for as long as necessary:
To provide services and maintain your account
To comply with legal and regulatory obligations
For auditing, dispute resolution, and enforcement of our agreements or policies
For legitimate business purposes (such as backup, analytics, and fraud prevention)
Kapukam.com employs appropriate organizational and technical safeguards to protect your personal data from unauthorized access, misuse, or disclosure. However, given the inherent risks of the internet, we cannot guarantee that your information is 100% secure. You are advised to create a strong password and not share it with anyone.
If you are located outside Sri Lanka, including in regions such as the European Union or other jurisdictions with specific data protection requirements, you have the right to:
Access and review your personal information collected by Kapukam.com
Rectify and update any inaccurate or incomplete personal data
Withdraw your consent for processing or sharing of your personal data at any time, subject to applicable laws and continuing service requirements
Request erasure or restriction of your data, where permitted by law and platform policy
To exercise these rights or to request review, update, or deletion of your information, please send an email to: admin@kapukam.com
Kapukam.com may process and store personal information in jurisdictions outside your country, including on servers or with partners based outside Sri Lanka. We take steps to ensure:
Compliance with Sri Lankan laws: All data transfers adhere to the obligations imposed by the Sri Lanka Personal Data Protection Act (PDPA), including the use of appropriate safeguards such as contracts or binding corporate arrangements for cross-border transfers, where applicable.
Your explicit consent: If required by your local laws, we will seek your clear and specific consent for such transfers, informing you of any associated risks and your continued rights to access, withdraw, or erase your data.
Additional safeguards: In the absence of formal adequacy decisions, safeguards such as contractual clauses or approved privacy frameworks may be used to protect personal data.
Profile visibility and privacy settings: You can manage which personal information and contact details are visible to other members through your account settings.
Communications: You may opt out of marketing or promotional messages at any time by following the instructions in the message or adjusting your notification settings.
Cookies: Most browsers allow you to control or block cookies. Please note that disabling cookies may impact your experience on the platform.
Kapukam.com may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Any changes will be posted on this page, with the “Last Updated” date revised accordingly. Continued use of the site after an update constitutes acceptance of the revised policy.
If you have questions, requests, or grievances related to privacy or data protection, please contact:
Grievance Officer: Mr. Dinushan Somasiri
Email: admin@kapukam.com
Phone: +94 777989291
Address: No 226, Mahagoda, Dodangoda, Kalutara South, Sri Lanka
The Grievance Officer is available Monday–Saturday, 10 am–6 pm (Sri Lanka time), except public holidays.
This concludes the Kapukam.com Privacy Policy. If you need this policy in a different language or format, or have specific regulatory questions, please reach out to our team